Scoot Plett – POPIA-Compliant Privacy Policy

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Last Updated: 28 November 2025

Scoot Plett (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, process, store, share, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the terms of this Privacy Policy.

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1. Personal Information We Collect

We may collect the following categories of personal information:

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1.1 Information You Provide

• Full name

• Email address

• Phone number

• Booking and rental details

• Delivery location (if applicable)

• Payment information (processed by secure third-party providers such as Yoco)

We do not store card numbers or banking login details.

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1.2 Information Collected Automatically

• Device type and browser

• IP address

• Website usage analytics

• Cookies and tracking information​

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2. Purpose of Collecting Personal Information (POPIA Section 13)

We process personal information only for lawful purposes, including:

• Managing bookings, payments, and scooter rentals

• Communicating with you about your booking, support, or questions

• Maintaining customer records

• Improving website functionality and user experience

• Marketing and promotional communication (only with your consent)

• Complying with legal and regulatory obligations

We will not use your information for purposes other than those stated above without your consent.

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3. How We Store and Protect Your Personal Information

We take reasonable and appropriate security measures as required by POPIA, including:

• Encrypted transmission of data

• Secure servers and firewalls

• Limited access to personal data by authorized personnel

• Regular security and compliance checks

If a data breach occurs that may impact you, we will notify you and the Information Regulator as required by POPIA Section 22.

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4. Sharing of Personal Information (POPIA Section 19–21)

We do not sell your personal information.

We may share your information only with:

• Payment processors (like Yoco)

• IT, hosting, and analytics providers

• Employees or contractors involved in fulfilling your booking

• Legal authorities, only when legally required

All third parties must comply with POPIA and maintain suitable safeguards.

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5. Cookies and Tracking Technology

Our website uses cookies to:

• Enable essential site functions

• Improve performance and load times

• Analyze site traffic

• Personalize content where applicable

You may disable cookies in your browser, but some features may not function correctly.

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6. Your POPIA Rights

Under POPIA, you have the right to:

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6.1 Access

Request confirmation of the personal information we hold about you.

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6.2 Correction

Request correction or updating of inaccurate or outdated information.

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6.3 Deletion

Request deletion of your personal information where lawful and practical.

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6.4 Object / Withdraw Consent

Object to the processing of your information or withdraw marketing consent at any time.

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6.5 Lodge a Complaint

You may lodge a complaint with the Information Regulator of South Africa if you feel your rights have been violated.

Information Regulator Contact:
Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

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7. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Complete your booking

• Maintain records for legal, tax, or accounting obligations

• Provide support or resolve disputes

When no longer needed, information is securely deleted or anonymized.

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8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these sites. You should review their policies separately.

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9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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10. Contact Information

For privacy questions, requests, or POPIA-related concerns, please contact:

Scoot Plett – Information Officer
Email: [add email]
Phone: [add phone number]
Location: Plettenberg Bay, South Africa

To appoint an official POPIA Information Officer and publish the required details, I can create that document too.